Store Policy
ORDER ONLINE
www.shopsye.com Fast. Easy. Secure. 24 hours a day 7days a week.
ORDER BY FAX 1.800.318.6188
24 hours a day 7days a week.
ORDER BY PHONE 1.800.779.5508
Monday -Friday 9:00am-6:00pm ET
OUR GUARANTEE
If you are not completely satisfied with your selection, return it for exchange, or full refund within 15 days of invoice date (LESS shipping handling charges, if applicable). Special order item and veiling has been cut cannot be exchanged, or refunded.
All items may only be returned if the tags are still attached and in its original condition.
EXCHANGES and REFUNDS
Any items (except special order or on
sale items
) may be returned for an exchange or full refund within 15 days of invoice date
(LESS shipping, processing charges, if applicable). Call
our return department MON-FRI 9:00am-5:00pm (E.T.) for a RMA# (will
automatically expire after 7 days). No returns or refunds will be accepted after
15 days of invoice date or /and without RMA#.
All items may only be returned if the tags are still attached and in its original condition.
RETURN SHIPPING COST
Customer will be responsible for all return shipping costs, unless the return is a result of our errors.
OUR ORDER
PROCESSING TIME
We will process all orders promptly, and ship as soon as possible. Allow 7-10 business days for standard delivery. On all online order, an email confirmation with tracking number will be sent to you once your order has been shipped.
DELIVERY INFORMATION
Items ordered together may be shipped separately in order to get as much merchandise to you, as quickly as possible.
EXPRESS DELIVERY
If express delivery was selected and merchandise is in stock, you should receive your order within 3-5 business days. On all online order, an email confirmation with tracking number will be sent to you once your order has been shipped. Express freight charge will be based on carrier¡¦s published rate. (UPS, Fedex, USPS Express)
ALASKA, HAWAII, US VIRGIN ISLANDS AND P.O. BOXES
Your order will be shipped via USPS Priority Mail or Express Mail Service
INTERNATIONAL SERVICE
We can ship most items to selected countries. Shipping and handling charges are indicated on the order form. Duties and taxes are the responsibility of the customer. Email us shopsye@sye.com or call us anytime if you have any question.
HOW TO MEASURE YOUR HEAD
To measure head size accurately, just wrap a tape measure around your head above the tops of your ears on both sides. Our standard Head size is 22-1/2". Due to different material and shape, the hats might have different head size, or feel differently. If you have question about the head size, please email us or call us. We will try to find the right hat with right head size for you.
Shipping Charge
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Domestic Shipping Policy Every effort is made to ship your hat within 48 hours of receipt Monday thru Friday, pending availability (we generally ship even faster). You'll be notified if merchandise is currently unavailable and when we expect to be able to ship. Please note that items ordered together may not be shipped together. To ship via United Parcel Service (UPS) you must include a complete street address (no PO Boxes). Shipping and handling to the USA will be charged as follows:
We will ship to Canada via USPS for a reduced shipping charge, but delivery
can take up to 3 weeks. |
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